Delivery & Returns
1) Postage & Delivery
Please allow up to 2 working days for your order to be processed, before shipping.
NB. If you place an order on a Friday or over the weekend, it won’t be processed until the following week.
Please note that delivery time for UK orders is currently 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact us by sending an email to: firstname.lastname@example.org
If part of your order is on preorder, you whole order will be shipped when the preordered item arrives.
a. Shipping in the UK:
Standard delivery by second class postage £3 delivered within 3-5 business days. FOC over £50.
First Class delivery £4.00 - delivered within 1-3 business days.
First Class Signed for Delivery £5.00 - delivered within 1-3 business days
Next Day Delivery £8.00 - within 1-3 business days
Emailed Gift Vouchers - please add email address & any message in the notes section at the checkout 1-2 Business Days
Deliveries are made by Royal Mail. If you miss a delivery and the package won't fit through your letterbox, Royal Mail will leave a card. Please follow the instructions on the card to re-arrange delivery or collect from your local Royal Mail depot.
We also offer free collection from our address in Newbury, Berkshire. If you wish to collect your order, we will email you our address once we have received your order confirmation.
b. International shipping:
We are happy to deliver outside of the UK, please contact us at email@example.com for a quote to ship internationally. Delivery times are country specific.
Goods ordered from our Site for delivery outside the UK, may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.
2) Returns and Exchanges
If you are not happy with your purchase, you may return it to us within 14 days of receipt. We will be happy to refund or exchange any item in a saleable condition, within 14 days of receipt. Refunds will be credited to you via the original method of payment.
For hygiene reasons, we do not accept returns on earrings.
If you wish to return an item for a refund or exchange, please email firstname.lastname@example.org as soon as possible, stating why you would like to return the item. We will then provide you with the return address.
Items must be returned ‘as new’ for a refund or exchange. Any items which have been worn, washed or do not have all labels and tickets intact and attached will not be accepted for a refund or exchange, unless faulty. Package the unopened, unworn and unused item(s) and send it back to the address below. Please include the original delivery receipt with your return. We recommend using a trackable delivery service with proof of postage. You will be responsible for paying the cost of returning the item and postage & packing charges will apply for all exchanges.
Once your item is received and approved, we will process the refund to your original payment method, in no more than 30 days. The original postage and packaging charges will not be refunded.
If you have received a faulty item or the wrong item has been delivered, please get in touch within 7 days of receipt. We will do all we can to resolve the matter as quickly as possible.
We do not offer refunds or exchanges on sale items, except in the case of faulty products.
If you have a quality issue with your purchase, we will replace this where possible or refund, if advised within 12 months of purchase.